How to Outmaneuver Those Long Checkout Lines
People are avoiding long lines at the cash register by shopping online this year. A recent survey shows that almost half of all US shoppers say they plan to buy gifts online this holiday season, up from about a third last year. In order to get more Christmas customers into their premises, store managers are trying to make potential shoppers happier while they’re waiting in line.
Meanwhile, the shoppers would like to know the mathematics of shopping efficiency–is it better to stay in the same line or jump to a shorter one? Mathematicians and psychologists are trying to understand how people perceive waiting in line.
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